Privacy Statement (UK)
This privacy statement was last updated on 25 May 2025 and applies to citizens and legal permanent residents of the United Kingdom.
In this privacy statement, we explain what we do with the data we obtain about you via https://www.occult-audio.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
We clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
We aim to limit our collection of personal data to only the personal data required for legitimate purposes;
We first request your explicit consent to process your personal data in cases requiring your consent;
We take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
We respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us using the details at the end of this statement.
1. Purpose, Data and Retention Period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following:
1.1 Contact
We collect data when you contact us via phone, email, or web forms to respond to your inquiries or requests.
1.2 Payments
When you make a purchase via our website, we process payment information securely to complete your transaction.
1.3 Registering an Account
If you create an account with us, we collect necessary details to enable login and provide a personalized experience.
1.4 Newsletters
With your consent, we send you newsletters and marketing communications about new products, updates, and promotions.
1.5 Customer Support
We collect data to support services or products you have purchased or requested support for.
1.6 Legal Obligations
We collect and retain data as required by applicable laws and regulations (e.g., for tax or accounting purposes).
1.7 Website Analytics
We compile and analyze statistics on website usage to improve our service and user experience.
1.8 Personalized Offers
With your consent, we may use your data to offer you personalized products and services based on your preferences.
Data retention periods vary by purpose, but personal data will not be kept longer than necessary for the intended purposes or legal requirements.
2. Cookies
Our website uses cookies to enhance user experience and for analytics. For more detailed information about cookies and how we use them, please refer to our Cookie Policy [link to Cookie Policy].
3. Disclosure Practices
We disclose personal information if we are required by law or court order, or to comply with lawful requests by public authorities, including for national security or law enforcement.
If our business is sold, merged, or taken over, your data may be transferred to the new owners or advisors involved.
We have a data processing agreement with Google for analytics purposes. Google is restricted from using your data for other Google services. We anonymize IP addresses to protect your privacy.
4. Security
We are committed to protecting your personal data. We implement appropriate technical and organizational measures to safeguard against unauthorized access, alteration, disclosure, or destruction of your data.
Our security procedures are regularly reviewed and updated to ensure your data is protected.
5. Third-Party Websites
This privacy statement does not apply to third-party websites linked on our site. We recommend reading their privacy policies before using those websites as we cannot guarantee their data protection practices.
6. Amendments to This Privacy Statement
We may update this privacy statement from time to time to reflect changes in our practices or legal requirements. We recommend you review it periodically. We will notify you of any material changes via our website or direct communication where possible.
7. Accessing and Modifying Your Data
You have the following rights regarding your personal data:
Right to know why your data is collected, how it is used, and retention period;
Right of access to the personal data we hold about you;
Right to rectify incorrect or incomplete data;
Right to erase your data (where applicable);
Right to restrict or object to processing of your data;
Right to data portability — to receive your data in a structured format and transfer it to another data controller;
Right to withdraw consent at any time if processing is based on consent.
Please clearly identify yourself when making requests so we can process them accurately and securely.
8. Submitting a Complaint
If you are dissatisfied with our handling of your personal data or this privacy statement, you have the right to file a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
https://ico.org.uk/
9. Children
Our website is not designed to attract children, and we do not knowingly collect personal data from children under the age of consent applicable in their country of residence. We request that children under the applicable age do not submit personal data to us.
10. Contact Details
Occult Audio Ltd
Unit 5, 8 Millennium Drive
United Kingdom
Website: https://www.occultaudio.com
Email: support@occultaudio.com
Annex
(i) Comments
When visitors leave comments on the site, we collect data shown in the comments form, as well as IP addresses and browser user agent strings to help with spam detection. An anonymized hash of your email may be shared with the Gravatar service to check for profile images. The Gravatar privacy policy can be found at: https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible publicly in the context of your comment.
(ii) Cookies and Login
If you leave a comment, you can opt-in to saving your name, email, and website in cookies for convenience. These cookies last one year.
We set temporary cookies on login pages to check if your browser accepts cookies. These do not contain personal data and are discarded after the session.
When logged in, cookies save your login and screen preferences. Login cookies last two days or two weeks if you select "Remember Me." Logging out removes these cookies.
(iii) Your Rights Over Your Data
If you have an account or have left comments, you can request an exported file of your personal data, or request deletion of your personal data, except for data we must keep for legal or security reasons.
(iv) Data We Collect and Store
When you visit our site, we may track:
Products viewed for personalized recommendations;
Location, IP address, and browser type for tax and shipping estimates;
Shipping address during order process;
Cookies to track cart contents.
When purchasing, we collect:
Name, billing/shipping address, email, phone number, payment info, and optional account info.
We use this data to:Send order information;
Respond to inquiries and complaints;
Process payments and prevent fraud;
Create and manage your account;
Fulfill legal obligations;
Improve offerings;
Send marketing if consented.
(v) Access to Data
Members of our team, including administrators and shop managers, have access to order and customer information necessary to perform their roles.