Terms of Sale
Last updated: 25 May 2025
These Terms of Sale apply to all customers purchasing goods from Sigil Pro Audio Ltd (hereafter “the Supplier”), a company registered in England and Wales (Company Number: 12345678).
1. Introduction
These Terms govern the sale of all goods supplied by Sigil Pro Audio Ltd, trading as Sigil Pro Audio (“the Supplier”). Our business specialises in the design, build, and sale of bespoke professional audio computer systems (“Systems”) and individual computer components (“Components”).
These Terms apply to all orders placed with the Supplier and supersede any prior agreements. The Supplier reserves the right to amend these Terms at any time without prior notice; changes will apply only to future sales.
All contracts for the sale of goods are subject to English law and fall under the jurisdiction of English courts, except where the Buyer resides in Scotland, in which case Scottish law and courts shall apply.
A legally binding contract between the Buyer and the Supplier is only formed once the Supplier has received and accepted the Buyer’s order and full payment has cleared. For clarity, an order acknowledgement (including automated emails) does not constitute acceptance or a contract.
The Buyer retains the right to cancel the contract as described in Section 6.
2. Description and Price of Goods
The description and pricing of Systems and Components are as displayed on the Supplier’s website at the time the order is placed. Prices include applicable taxes unless otherwise stated and will be confirmed in the order confirmation email.
Systems and Components are supplied subject to availability. In the event of supply shortages or delays due to manufacturer issues or industry-wide constraints, the Supplier will notify the Buyer promptly and offer either:
A revised order with substituted Components and new delivery estimates, or
Cancellation of the order with a full refund.
If the Supplier identifies a pricing error on the website after an order is placed, the Buyer will be notified immediately and given the option to confirm the order at the correct price or cancel with a refund. Orders not reconfirmed within 14 days will be automatically cancelled.
Delivery charges are additional to product prices and will be clearly communicated before purchase.
Certain Components within built-to-order Systems (e.g., storage drives, memory kits) may be “Substitutable Components” sold without guarantee of specific make or model. The Supplier will supply Substitutable Components of comparable quality and specification at its discretion.
Component specifications on the website reflect manufacturer claims only. The Supplier guarantees component compatibility within custom-built Systems but does not guarantee exact specifications or performance metrics.
Images on the website are for illustration purposes only. When Substitutable Components are depicted, the Supplier is not obligated to supply the exact item shown.
3. Payment
Payment must be made in full before order processing begins and prior to dispatch of goods. Accepted payment methods are those listed on the Supplier’s website at the time of purchase.
For security purposes, the Supplier may request verification of identity or address. Failure to provide requested documentation may result in cancellation of the order.
4. Order Processing and Delivery
Orders are processed on working days only (Monday to Friday excluding UK public holidays). Automatic order confirmation emails may be sent before formal processing.
Delivery dates are estimates only. The Supplier will use reasonable efforts to meet stated delivery times but is not liable for delays or related losses.
Built-to-order Systems include estimated build times; these are goodwill estimates and subject to change.
If goods are not delivered within the estimated timeframe, the Supplier may extend delivery by up to 30 calendar days from the original estimated delivery date. If the Supplier cannot deliver within this period, the Buyer will be notified and offered options to revise or cancel the order with a full refund.
Events outside normal operation — including natural disasters, force majeure, government actions, pandemics, or supply chain disruptions — may affect delivery times.
Standard delivery uses the Supplier’s preferred carrier with next working day UK door-to-door service charges as stated on the website. Alternative delivery methods may be arranged upon Buyer request and may incur additional fees or refunds.
Goods will be shipped to the delivery address provided by the Buyer unless alternative instructions are given in writing before dispatch.
The Buyer must inspect goods upon receipt and notify the carrier and Supplier immediately of visible damage. Notification of hidden damage or defects must be made to the Supplier within 48 hours of delivery for warranty or return eligibility. After this period, the Buyer must provide proof that damage/defects occurred before delivery.
5. Title, Risk, and Acceptance of Goods
Ownership of goods remains with the Supplier until full payment for the goods, any associated labour, taxes, and other charges is received.
Risk in the goods passes to the Buyer upon delivery to the nominated address.
The Buyer is responsible for inspecting the goods on delivery and confirming acceptance. Any discrepancies or damage must be notified as per Section 4.
6. Cancellation and Returns
6.1 Cancellation by Buyer
The Buyer has the right to cancel an order within 14 calendar days of receipt of goods without giving a reason (“cooling-off period”). To exercise this right, the Buyer must notify the Supplier in writing (email or letter) within this period.
If the Buyer cancels within the cooling-off period, the Supplier will refund all payments received within 14 calendar days of receiving the cancellation notice and the return of the goods.
6.2 Return of Goods
Returned goods must be in their original condition, unused, and in original packaging. The Buyer is responsible for return shipping costs unless the goods are faulty or not as described.
The Supplier reserves the right to deduct from any refund an amount to cover any diminished value of the goods due to handling beyond what is necessary to establish their nature and condition.
6.3 Cancellation by Supplier
The Supplier may cancel an order due to supply constraints or pricing errors as described in Section 2. In such cases, a full refund will be issued.
7. Warranty and Liability
7.1 Warranty
The Supplier warrants that all goods sold are free from defects in materials and workmanship for a period of 12 months from the date of delivery.
This warranty does not cover damage caused by misuse, accidental damage, modifications, or normal wear and tear.
7.2 Remedies
If a defect covered by the warranty arises, the Supplier will, at its discretion, repair, replace, or refund the goods at no additional cost to the Buyer, provided the Buyer notifies the Supplier within the warranty period and returns the goods as requested.
7.3 Limitation of Liability
To the fullest extent permitted by law, the Supplier excludes liability for:
Any indirect or consequential losses, including loss of profits, revenue, or data;
Any damages caused by improper use, installation, or maintenance by the Buyer or third parties;
Any delay or failure to deliver due to circumstances beyond the Supplier’s control.
The Supplier’s total liability to the Buyer in connection with the goods will not exceed the price paid for those goods.
8. Data Protection and Privacy
The Supplier processes Buyer’s personal data in accordance with applicable data protection laws. Details on how data is used, stored, and shared are provided in the Supplier’s Privacy Policy available on the website.
9. Governing Law and Jurisdiction
These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts, except where the Buyer resides in Scotland, where Scottish law and courts apply.